International Conference on Service Science (ICSS) is an annual academic event initiated by IBM and directed by the Advisory and Steering Committee on Serviceology in China, and is also one of the top events of service science community in China. ICSS features a unique mix of academic, industrial, and cross-discipline topics, and provides a platform for the presentation and exchange of research results and practical experiences as well as education development on serviceology. ICSS also aims at bridging the perspectives of researchers and the needs of practitioners. The speakers in the conference include many of the leading service science experts from both academia and service industries around the world.

The previous thirteen ICSS events were successfully held at Beijing (2008 and 2009), Hangzhou (2010), Taipei (2011), Shanghai (2012), Shenzhen (2013), Wuxi (2014), Weihai (2015), Chongqing (2016), Xiamen (2017), Shanghai (2018), Tianjin (2019) and Xining (2020, online). Over 120 experts around the world attended each of the ICSS conferences. Following this trend, ICSS 2021 will be held in Xi’an, the capital of Shaanxi province, which is one of the most beautiful cities of mainland China with lush green parks, natural scenic lakes, small mountains, historical buildings and monuments, and relics.

The CCF 14th International Conference on Service Science (CCF ICSS 2021) aims to bring together scholars and students, researchers and managers of serviceology related areas and industries for intellectual exchanges, research cooperation, education and professional development. CCF ICSS 2021 will offer keynote speeches and several research topics, for inviting presentations of theoretical research findings and case study in service science and its related fields, and also offers excellent networking opportunities to participants, with a wonderful taste of local culture in Xi’an.


The reviewing process has been finished and the notification email has been sent to corresponding authors. There are the following matters needing attention.

1. Camera-ready paper preparation. For preparing the camera-ready papers, all accepted papers should be formatted following the templates in https://www.ieee.org/conferences/publishing/templates.html. Please do follow the format of Manuscript Templates for Conference Proceedings. The length of the accepted paper is limited to 8 pages in double column. If the length of the camera-ready paper exceeds 8 pages in double column, you must downsize or simplify your paper to 8 pages. The deadline for camera-ready paper submission is April 20th, 2021. The submitted site for camera-ready papers will be notified to authors via another email. Please pay attention to the later email.

2. Registration and payment. At least one author from each accepted paper must register and attend the conference to present the paper. Otherwise, the paper will not be published. The payment service is provided by CCF (China Computer Federation) and the payment link can be found at the Registration page of the conference website (https://icss2021.xidian.edu.cn/registration.html).

The website of CCF ICSS 2021 is https://icss2021.xidian.edu.cn and if you have any questions, please feel free to contact us. The contact information is given in the Contact page of the conference website (https://icss2021.xidian.edu.cn/VenueAndContact.html).

3. For those papers that are not accepted, the authors are definitely encouraged to register and participate in the CCF ICSS 2021. We also look forward to meeting you at Xi’an, China.

If you have any questions, please feel free to contact us (ysxu@xidian.edu.cn)

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