CCF ICSS 2021 research track seeks original, unpublished research papers reporting substantive new work in various aspects of services science, management, engineering, and technology. Research papers must properly cite related work and clearly indicate their contributions to the field of serviceology and related fields. All topics relevant to serviceology are of interest, but the conference program committee particularly encourages submissions in the following categories:

1. Intelligent and cognitive technologies for services

2. Service science theory

3. Service management, operation and optimization models, theories and algorithms

4. Service innovation and design methodologies

5. Software service engineering, crowdsourcing, open source, and DevOps

6. Big data, big services, crossover services, and Internet of Services

7. Cloud services, IoT services, and edge services

8. Blockchain-inspired new services computing paradigms

9. Service industry practices

10. Service education, including curricula, courses and case studies